Privacy Policy

1. Introduction

Happy Clinic OC ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our chatbot, and receive SMS communications from us.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

• Personal Data: Name, email address, phone number, and other contact information you provide through our chatbot or contact forms.
• Medical Information: Health-related questions and concerns you share through our AI chatbot for the purpose of providing appropriate responses and escalating to medical professionals when necessary.
• Usage Data: Information about your interactions with our website and chatbot, including chat history, timestamps, and device information.
• SMS Communications: Phone number and message content related to SMS notifications about escalated inquiries.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:

• Respond to your inquiries and provide customer support
• Process and fulfill your requests for consultations or appointments
• Send SMS notifications when your chatbot inquiry requires staff escalation
• Improve our website, chatbot, and services
• Comply with legal obligations and regulations
• Protect against fraudulent transactions and other illegal activity

4. SMS Communications

When you interact with our chatbot and your inquiry requires escalation, we may send SMS notifications to the clinic staff at the registered phone number. By using our chatbot, you consent to receive these SMS communications.

SMS messages are sent through Twilio, a third-party service provider. Your phone number and message content will be processed by Twilio in accordance with their privacy policies.

5. Disclosure of Your Information

We may share your information in the following situations:

• To Service Providers: We may share your information with third parties that perform services on our behalf, including Twilio for SMS delivery and our AI service providers.
• To Medical Staff: Your chatbot inquiries and personal information may be shared with Dr. Phil Hong Nguyen, MD and clinic staff for the purpose of providing medical consultation and follow-up.
• By Law: We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by updating the "Last updated" date of this Privacy Policy.